Our Commitment to Social Contribution

Our commitment to serving others extends to our team members, residents and the communities we serve. It is our path forward to creating “better every days.” Led by its mission, vision, and six keys, the company actively seeks feedback to ensure it is creating an environment where team members can bring their whole selves to work, develop professionally, lead meaningful change, and actively give back to their communities.

For our team members:

We are committed to a diverse, equitable, and inclusive environment that reflects the communities in which we live and work. This mission is supported by a cross-departmental Diversity, Equity, and Inclusion committee that focuses on the pillars of education, workplace, community, and partnerships.

We are committed to the wellbeing of our team members and provide an extensive benefits program and wellness resources. Ongoing wellness education is provided through regular newsletter articles, company portals, ongoing webinars and much more. We are committed to caring for team members in need through programs like the Team Hope Fund which allows for voluntary donations in the event of a team member illness or emergency hardship. 

We provide ongoing education opportunities in the areas of customer service, operations, regulatory compliance, safety, and more so all team members can further develop valuable job skills and seek opportunities for advancement.

We create visibility surrounding team member expectations by annually reviewing and updating our team member handbook, hosting company wide-meetings, and regularly distributing information on company updates.

For our residents:

We actively seek feedback on the resident experience at our communities to assess our service levels through the solicitation of online reviews, resident surveys, secret shopping programs, resident events, and more. These vehicles offer us valuable insight and opportunities for improvement, helping us to align our offerings with resident needs.

Our commitment to resident satisfaction extends to our vendor partners. Vendors must accept and adhere to Centerspace’s Code of Conduct which outlines principles for integrity, work standards, confidentiality, fair treatment of employees, health, safety, and respect for the environment.

We create transparency in our operating procedures through regular resident correspondence and a detailed resident handbook that is updated regularly to address changes in policies, procedures, and services. All resident documents, along with resident service functions such as maintenance requests, payments, and more reside within our online resident portal to offer easy access while reducing paper usage. 

For our communities:

Centerspace cares, and we demonstrate our ongoing commitment through our Centerspace Cares program. In addition to an annual national giving program and annual Juneteenth giving campaign which provides matching funds for team member contributions, each region is provided with giving dollars to ensure local contributions are made throughout the organization. In addition, each team member receives 32 hours per year of time to donate to the organization(s) of their choosing.